Privacy policy
How we handle your personal data, why we need it, and what you can ask us to do with it. Last updated 1 August 2026.
Template notice: this document is a working draft written for launch. Have it reviewed by a Swedish data-protection lawyer before you publish, and replace the placeholder organisation number and addresses.
Who we are
Elektriker Direkt AB (org. no. 559XXX-XXXX), Stockholm, Sweden, is the data controller for the personal data described here. You can reach us at hej@elektrikerdirekt.se for any privacy question, or to exercise the rights listed below.
What we collect
- Account data: name, email address, phone number, and, if you sign in with BankID, the identity confirmation BankID returns to us.
- Consultation data: the problem category you choose, your description, any images you upload, the specialist assigned, and the outcome recorded after the call.
- Payment data: amount, method, status and payment reference. Card numbers are handled by our payment provider and never stored by us.
- Technical data: IP address at sign-in, device type and app version, used for security and troubleshooting.
- Contact form data: whatever you send us through this website, kept for as long as it takes to answer you and handle any follow-up.
Video calls
Video consultations are transmitted over an encrypted connection and are not recorded. We store metadata about the call (start time, end time, duration and connection status) because we need it for billing, refunds, reporting and dispute handling.
Why we process it, and on what basis
| Purpose | Legal basis |
|---|---|
| Providing the consultation service | Performance of a contract |
| Payments, refunds and accounting | Contract and legal obligation |
| Identity verification via BankID | Contract and legitimate interest in preventing fraud |
| Security monitoring and abuse prevention | Legitimate interest |
| Analytics cookies | Consent |
| Marketing communication | Consent |
How long we keep it
Account and consultation data is kept while your account is active and for a reasonable period afterwards to handle disputes and reopen requests. Accounting records are kept for seven years, as Swedish bookkeeping law requires. Contact form messages are deleted once the matter is closed, normally within twelve months.
Who we share it with
Only with parties who need it to run the service: our payment provider, our video infrastructure provider, our hosting provider, and the specialist assigned to your consultation. Each processes data under a written agreement, and none of them may use your data for their own purposes. We do not sell personal data.
Your rights
- Access a copy of the personal data we hold about you
- Have inaccurate data corrected
- Have data erased where we have no continuing legal basis to keep it
- Restrict or object to certain processing
- Receive your data in a portable format
- Withdraw consent at any time, without affecting what was done beforehand
Write to hej@elektrikerdirekt.se and we will respond within one month. If you are not satisfied, you can complain to Integritetsskyddsmyndigheten (IMY), the Swedish data protection authority.
Cookies
We use a small number of cookies and similar local storage. Necessary ones keep the site working by remembering your language choice and your cookie preferences, and they run without consent. Analytics and marketing cookies only run if you turn them on.
| Category | Purpose | Consent |
|---|---|---|
| Necessary | Language preference, consent choice, security | Not required |
| Analytics | Anonymous statistics on pages and features used | Required |
| Marketing | Measuring campaign performance | Required |
Changes to this policy
If we change anything material we will update the date at the top of this page and, where the change affects how we use your data, tell you directly in the app.